Policies & Consent

POLICIES & CONSENT 

In Natural Presence Equine Bodywork commitment to provide an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION

Please be ready for your appointment(s) 10 minutes prior to the scheduled starting time so your animal is clean, ready and relaxed.

Please have your horse secured in a location of the barn that is quiet and comfortable.  For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. the main barn aisle during feed time).

LATE ARRIVAL POLICY

Late arrivals made 15 minutes after the scheduled start time will be automatically cancelled and charged according to our cancellation policy.

At the discretion of Natural Presence Equine Bodywork, we may be able to accommodate a partial or full appointment for late arrivals.  To be fair and courteous to everyone’s time, your service(s) may be shortened in order to keep on schedule.

CANCELLATION POLICY

At Natural Presence Equine Bodywork, any appointments not cancelled within 24 hours, no-show appointments, OR if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees.  Multiple services (two or more) require 48 hours cancellation notice. 

Cancellation fees are as follows:

     - Cancellation fee is $45

     - No-show fee is $90 + Calculated mileage

     - Rescheduling an appointment within 24 hour period is $20 ($20 will be refunded at the next appointment)

We value our time and yours, and cancellations or no-shows cost us money. We are not only here to help your animals feel better but to make a living as well.

We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Natural Presence Equine bodywork.

TRAVEL

Travel charge is calculated as follows:

     - First 45 km round trip, no charge.

     - $0.75 per km charged thereafter

Travel charges may be shared among clients within the same barn, or waived after 4 horses.

PAYMENT

Any deposits paid to reserve an appointment will be deducted from the final amount.  During the appointment, Talitha Parker may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price, but understands in doing so they forfeit potential benefits from those services.

All payments must be paid to Talitha Parker in full after services are rendered, and may be paid via cash, cheque, credit card, debit, E-transfer.  At this time, Natural Presence Equine Bodywork does not accept forms of payment through Cashapp, Apple Pay, Facebook Pay, Pay-pal.

REFUND POLICY

We do not offer refunds on deposits made to reserve a service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment. 

CONFIDENTIALITY AND CONVERSATION

The discussion between Natural Presence Equine Bodywork and the client is private and confidential.  We are happy to share our professional expertise, but reserve the right to Restrict any conversation to matters directly related to the services(s) being provided.

LIABILITY DISCLAIMER

Working with any animal involves inherent risk. The owner shall agree to not hold Natural Presence Equine Bodywork responsible for any injury or condition that may occur to their animal. Natural Presence Equine Bodywork agrees not to hold the owner responsible for any injury that may occur to her during the appointment.  (e.g. from a bite or kick).

Talitha Parker reserves the right to discontinue treatment if there is a perceived harmful or inappropriate reaction.

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep Natural Presence Equine Bodywork

 informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, or other health professionals that our services are safe to continue. 

VETERINARY DISCLAIMER 

Massage/Bodywork is a complementary form of health care.  The owner may consult a veterinarian prior to the animal receiving services with any medical concerns or questions and/or to verify with the veterinarian that services is appropriate for the specific animal in question.

Talitha Parker is a certified Equine Sport Therapist and therefore is not able to diagnose or treat any illness or disease.